F&B Basics

• Introduction to Food & Beverage Service

• Duties, Attributes & Tools of a Steward (Waiter)

• Some Basic Principles of Service in a Hotel

• Interpersonal Skills: How to Talk to Guests During Service?

• Types of Services in a Hotel

• Ancillary Areas & Services

• Food & Beverage Department Organization & Hierarchy Chart

• F&B Outlets of a Hotel

• Job Description of Food & Beverage Staff

• Food & Beverage Management: 6 Things You Should Know